Category: Thought Leadership

What We Can’t See Speaks Volumes

Think of the values you and your organization hold dear. They could be things like: “Be creative”, or “Be transparent”, or even “Treat each other with respect”. Core values are the guiding lights within organizations – we know their importance.  So why is it so hard to develop or even pinpoint them? Well, as the old adage […]

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Thank You

1 To start, thank you. Thank you for allowing today to happen. While my new book (out today) marks a major milestone for me, today very much is about all of us. Rules of Engagement started out as an idea to help inspire greatness at work and unleash the untapped potential of people. The reality is […]

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Why I want to attend WorkHuman 2018?

1 Hard to believe I’m at the age where my son is old enough to be working. This year, at the ripe old age of 14, he entered the workforce pushing carts at our local grocery store. On his application form, he was asked to write a short response about why customers are important. His […]

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Lessons About Workplace Culture from Riding the Train

1 Have you ever overheard a conversation on a topic you know a lot about and but you decide to keep quiet? The other day while on my 45-minute commute via the GO train, I did just that. I was sitting quietly like most passengers while working away on their computers and I overheard this […]

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Why it’s time to connect with people, not process

1 In April this year, the Financial Consumer Agency of Canada, the watchdog charged with protecting consumers of financial services, launched a probe into business practices at major Canadian banks. TD Bank found itself uncomfortably forced into the spotlight when hundreds of staff came forward to the media and spoke openly about living in fear […]

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What everybody ought to know about employee engagement

Everyday at work, you are faced with ambiguous situations, uncertain solutions and complex problems. It’s tiring navigating through VUCA on a regular basis isn’t it! One of the biggest challenges that companies face in dealing with VUCA is the inflexible way they are structured. Strict hierarchies encourage corporate leaders to treat VUCA as a management […]

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What kind of leader are you?

In my previous article, I described how understanding Maslow’s Hierarchy of Needs helps leaders deliver better organizational performance. If you recall, there are five levels to this Hierarchy: Physiological, Safety, Belonging, Esteem and Self-Actualization. In this article, we’ll consider what that means in practical terms for leaders. Broadly speaking, there are two types of leaders: transactional […]

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How to avoid the same defeat as these one-time market leaders

What do Blockbuster Video, Borders, Kodak and Woolworths have in common? They are all examples of companies who failed to adapt when unexpected shifts in the market occurred. Once seen as well-established and successful, they are now a poignant reminder of what happens when an organization isn’t willing, or able to respond to a volatile, uncertain and […]

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What every employee wants from their workplace (but doesn’t always get)

    Ah, the Fall. Yes, it’s that time of year again; the kids are back in school and we are settling back into routine. To set the scene for my topic today, imagine you are back in English class and have been asked to explain what it means to belong. Being a smart cookie, […]

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Want engaged employees? 3 key elements you need to implement right now

Do you remember life in 1990? Law & Order was on its first ever season; MC Hammer was telling us U Can’t Touch This as he danced around in Hammer pants; and the term employee engagement was first written about by William A Kahn1 (which, of course, you already knew.) But, what does it mean […]

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